Exchanges and Returns

We hope you are satisfied with your order. If for any reason you are not, you may return any purchase (including discounted items) within 15 days of receipt.

HOW TO RETURN AN ITEM?

To properly process your return, simply email us at
help@buylopez.com, clearly stating the item you wish to return and the reason for your return.

We will contact you as soon as possible to respond to your request and provide all necessary instructions.

Please note that our Customer Service team is doing its best to help you as quickly as possible. Generally, our maximum response time is 48 hours, but despite our best efforts, this time may be extended in the event of a high demand for requests.

RETURN TERMS AND CONDITIONS

• Items must not have been worn, washed, or altered in any way, and must not show any signs of wear. Shoe soles must be in perfect condition and must not be marked in any way.
• Items must be returned with all tags, packaging, and other accessories.
• In the case of defective or incorrect merchandise, customers must follow the instructions above. BuyLopez.com reserves the right to request photographic assistance regarding defective or incorrect merchandise before authorizing a return for a full refund of shipping and import fees.
• BuyLopez.com reserves the right to refuse unauthorized and/or unshipped returns in accordance with the Return Policy detailed on the website.
• For any issues not explicitly mentioned, European regulations for long distance trade prevail.