VEXED SHOES COMPANY Women's flat ankle boots COGNAC OSCURO

Shipping and delivery

Shipping costs and times

SPAIN - PORTUGAL

Peninsula, Balearic Islands and Portugal

FREE SHIPPING for orders equal to or greater than 50 euros.
$6.95 of shipping costs on orders less than 50 euros.
Shipping time from 5 to 7 working days.

Canary Islands

FREE SHIPPING.

Shipping time from 3 to 5 working days.

Click & Collect (physical store delivery)

FREE SHIPPING.

Shipping time from 2 to 3 working days.

Europe

Austria, Belgium, France, Italy, Luxembourg, Netherlands, United Kingdom

FREE SHIPPING for orders greater than or equal to 100 euros.
2.95o of shipping costs for orders between 50 and 100 euros.
$8.95 for orders less than 50o.

Shipping time from 7 to 10 working days.

Denmark, Hungary, Poland, Czech Republic

FREE SHIPPING for orders greater than or equal to 150 euros.
2.95o of shipping costs for orders between 100 and 150 euros.
5.95o of shipping costs for orders between 50 and 100 euros.
$9.95 shipping costs for orders less than 50 euros.

Shipping time from 7 to 10 working days.

Estonia, Finland, Ireland, Latvia, Lithuania, Romania, Sweden

FREE SHIPPING for orders greater than or equal to 300 euros.
10o shipping costs for orders between 200 and 300 euros.
15o shipping costs for orders between 100 and 200 euros.
25o shipping costs for orders less than 100 euros.

Shipping time from 7 to 10 working days.

Bulgaria, Croatia

FREE SHIPPING for orders greater than or equal to 400 euros.
15o shipping costs for orders between 300 and 400 euros.
25o shipping costs for orders between 200 and 300 euros.
30o shipping costs for orders between 100 and 200 euros.
40o shipping costs for orders less than 100 euros.

Shipping time from 7 to 10 working days.

Greece

FREE SHIPPING for orders greater than or equal to 700 euros.
5o shipping costs for orders between 600 and 700 euros.
15o shipping costs for orders between 500 and 600 euros.
25o shipping costs for orders between 400 and 500 euros.
35o shipping costs for orders between 300 and 400 euros.
45o shipping costs for orders between 200 and 300 euros.
55o shipping costs for orders between 100 and 200 euros.
65o shipping costs for orders less than 100 euros.

Shipping time from 7 to 10 working days.

NORTH AMERICA

United States

FREE SHIPPING for orders greater than or equal to 100 euros.
$6.95 shipping costs for orders less than 100 euros.

Shipping time from 3 to 5 working days.

Learn more about shipments

All shipments to any point in Spain will be made through courier, we collaborate preferably with CORREOS EXPRESS.

All orders have additional shipping insurance, which protects them from possible damage or loss that may occur during the transport process. We are responsible for your forwarding at no additional cost to the customer. You should be aware that a new product cannot be forwarded until the carrier confirms that the package has been lost.

The delivery time may be extended due to the new logistics situation. For more information click here.

Changes and returns

How do I return an item?

For the return of a product you must contact our customer service department using the "contact" section of our website, in it, you will find a form to make the return.

Steps to follow:

1. Inside the "Subject" box choose "order return
2. Add email
3. In the reference section reflect the reference number of the order reflected on the invoice.
4. In the body of the message write the product or products from which you want to make the return, in addition to the reason for its return.
5. Attach photo of item to return if desired
6. Click Submit.

Once the return has been completed and requested, our customer service department can contact you to process the return.

What is the deadline to be able to make a return?

The deadline for any return is 15 days from the date of receipt of the order.

DoI have to pay anything for my return?

In the event that a product is defective, the size received is not the one purchased, the product does not correspond to the detailed description on the website or is a color error of the item, the returns will be free.

If none of the above reasons exist, the return will be borne by the customer. Be sure to use a carrier that provides you with tracking information or proof of shipment, as we are not responsible for packages lost by carriers outside of us.

To process such returns you must contact our customer service department, by email help@buylopez.com or follow the steps indicated in the first section.

How and when will I receive my return amount?

Once we receive the return in our warehouses we will proceed to check the condition of the product, the items must be in perfect condition and within their original packaging, if there are no anomalies, the return will be approved, you will receive an email confirming the credit memo and the return will be made in the same payment method.

You should be aware that the time for receiving credit card credit memos depends on the customer's bank.

Can I make a change to my items?

Yes, as long as they are within the required period, 15 days from receipt of the order.

Any size or model changes you want to make require the return and creation of a new order.

If you want to make a change, either because you are not convinced by the purchase, or because you have not selected the appropriate size you must contact our customer service department in the "contact" section within our website and follow the steps in section 1.

In this case you must write in the body of the message the product or size for which you want to make the change in order to reserve it until you receive the return of the initially purchased item.

Can I return to physical stores?

Yes, having previously contacted our customer service department through the "contact" section within our website or by email help@buylopez.com. You can find a list of our physical stores in the "Our stores" section within the website.

Return Terms and Conditions

Items must not have been used, washed or altered in any way, and should not show signs of use. Shoe soles must be in perfect condition and should not be marked in any way. Items must be returned with all labels, packaging and other accessories.

In the case of defective or incorrect goods, customers should follow the instructions above. BUYLOPEZ.COM reserves the right to request photographic assistance with respect to defective or incorrect merchandise before authorizing a refund for full refund of shipping and import costs.

BUYLOPEZ.COM reserves the right to refuse unauthorized and/or unauthorized returns in accordance with the Return Policy detailed on the website. For any subject not explicitly mentioned, European rules for long-distance trade prevail.